Privacy Policy

Date of Last Revision: 18 May 2017.

Zoe Pepper Ltd ("we", "us", "our") are committed to protecting and respecting your privacy.

This privacy policy (together with our website terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.zoepepper.com (our "site") you are accepting and consenting to the practices described in this privacy policy.

Information we collect from you

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
• information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call us.

Cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:
• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
• to provide you with information about other services we offer that are similar to those that you have already committed to or enquired about;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS). If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data or subsequently contact us at Zoe Pepper Ltd, 52 Brook Street, London, W1K 5DS or support@zoepepper.com;
• to notify you about changes to our service; and/or
• to ensure that content from our site is presented in the most effective manner for you and for your computer.

We will not use any financial or credit card information without your consent and where you do consent, we will not use this information for any purpose other than to process payments paid by you for our services (e.g. under a sourced talent agreement) or due to you under a freelance/consultancy agreement.

Information we collect about you. We will use this information:
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and/or
• to make suggestions and recommendations to you and other users of our site about services that may interest you or them.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We will only disclose your personal information to:
• any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006; and/or
• third party clients who may require your personal information in order to decide whether to request your consultancy services for a particular project;
• business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; and
• selected third parties so that they can contact you with details of the services that they provide, where you have expressly opted-in / consented to the disclosure of your personal information for these purposes.

You agree that we have the right to share your personal information with selected third parties including analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will disclose your personal information to third parties:
• in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
• if Zoe Pepper Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Zoe Pepper Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and/or
• if we are under a duty to disclose or share your personal data in order to comply with regulatory requirements, or otherwise for the prevention or detection of fraud or crime.

Where we store your personal data

The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA") (including on Amazon servers in Virginia, USA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the processing of your details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes or to share with other parties for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and you can also exercise this right at any time by contacting us at support@zoepepper.com or 52 Brook Street, London, W1K 5DS.

If you believe your details are incorrect you can amend your details or request your details are deleted at any time by contacting us at Zoe Pepper Ltd, 52 Brook Street, London, W1K 5DS or support@zoepepper.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

You have the right to access information held about you. Your right of access can be exercised at any time by contacting us at Zoe Pepper Ltd, 52 Brook Street, London, W1K 5DS or support@zoepepper.com. Until 25 May 2018 any access request may be subject to a fee of £10.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Zoe Pepper Ltd, 52 Brook Street, London, W1K 5DS or support@zoepepper.com